Terms of Service

Terms and conditions of service.
1a. Your place in the Order queue is based on purchase date & where possible I will always make & send the oldest orders first - unless I am waiting on materials etc
1b. I endeavour to have all orders made and posted within 7 days from purchase. When high order volumes occur this may cause delays. 
1c. If there are unexpected delays I will contact all customers waiting for orders. 
2a. I offer a 12mth Guaranteed Ability to repair or replace any item that has a manufacturing fault.
2b. I DO NOT offer a change of mind return policy.
2c. If an item is received & is unused but does not meet expectations I will either refund the purchase price or replace the item once the item has been returned to me at the buyers expense.
3a. I DO NOT offer a delivery service at this time.
3b. Items are posted via Australia Post and a Tracking ID is provided once item(s) are posted.
3c. I DO NOT operate as a shop with an open door policy - ALL purchases are to be made online.
4a. The buyer understands that there may be differences between colours shown online to actual colours received. This is beyond my control as some colours do no photograph precisely. I will endeavour to describe the colours to the best of my ability.
4b. The buyer is to take all due care when choosing their colours and patterns as once the order is started it can't be changed.
5. Intellectual Property - You agree upon purchase of any Cathy's Cat Pod product to NOT copy or attempt to replicate the items in any way.
6. Agreeing to purchase a Cathy's Cat Pods item is acceptance of the above terms and conditions.